Home Care FAQs

How much will care in my own home cost?

Our prices are very competitive, with no minimum amounts or call-out rates. You only pay for what you need. Before agreeing a service with you, we will discuss a detailed breakdown of the services to be provided and the price we will charge.

What does care in my own home include?

Our services are tailored to your individual needs. We offer a full range of personal care, including help with washing, dressing and medication, as well as domestic help, such as cleaning and light housework. Our carers can also help you with shopping and escorting you to appointments. You tell us what you need and we will discuss with you how we can meet those needs.

Will the same home carer visit me every week?

At Home Service we aim to match you with a carer who best meets your needs. You may have more than one carer depending on your needs. If for any reason your carer/s needs to be changed, we will discuss this with you in advance and introduce your new carer.

What training have your carers received?

All our carers receive a full induction to ensure they are ready and able to deliver care services. They also receive ongoing training, including QCF (Qualification and Credit Framework), as well as specialised training. All of this is supported by our own in-house trainer.

How will I know I can trust the carer caring for me in my own home?

All of our care workers are fully checked. This means they have been interviewed by us, had their references checked and had a Criminal Records Bureau check. They are fully trained and shadowed before going out to work. Once working for us, they receive regular supervision and training. Most importantly, we will ask you what you think of your care workers, to ensure we maintain your happiness at all times.

Will the carer come at the same time each day?

Before you commit to using our care service, we will discuss how we can best meet your needs. This will include arranging your carer's visiting times to fit in with your home life and needs.

Home Service has a wonderful team, the team in the office handled our calls and worries with professional expertise, put our minds at rest and managed dad as well!

Client, Herne Bay

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