Staff Training

Pam Wilkes is Home Service’s in-house trainer. Pam has 20 years experience in the care sector and has worked with us for 15 years as a care worker, co-ordinator, assessor and trainer. Pam has completed a City & Guilds degree in teacher training (D32 & D33) as well as an A1 NVQ Assessor award. Throughout each year Pam attends teacher training update courses and attends standardisation meetings each month.

Before starting work our new care workers complete a 'Common Induction Standard'. This induction comprises of the following 8 standards set by Skills for Care:

  • Standard 1 Role of the health and social care worker
  • Standard 2 Personal development
  • Standard 3 Communicate effectively
  • Standard 4 Equality and Inclusion
  • Standard 5 Principles for implementing duty of care
  • Standard 6 Principles of safeguarding in health and social care
  • Standard 7 Person-centred support
  • Standard 8 Health and safety in an adult social care setting

In-House training courses

  • Movement & Handling
  • Health & Safety
  • Food & Hygiene
  • Dementia Awareness
  • Infection Control
  • Fire Awareness
  • Epilepsy
  • Heart Attack
  • Strokes & Diabetes
  • Medication
  • Mental Capacity
  • First Aid Awareness
  • End of Life
  • Parkinson's Disease
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Multiple Sclerosis

External Courses

  • Accredited First Aid
  • NVQ2 in Social Care
  • NVQ3 in Social Care

The commitment to training was impressive. There was a very competent internal trainer who had worked for the company for many years. Everyone spoke
highly about her.

Susan White, Investors in People Assessor

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